Each case is hand finished and if you wish to personalise your item please contact us.

*Please note any customised item may not be accepted for a full refund. 

The case size will depend on the cue you have now or plan to have in the future.

Please visit our Size Guide page

All of our cases are hand finished. Once you place your order we will start to assemble your case and dispatch your order with in 2 business days. UK mainland deliveries are on a next day service, other areas may take longer but we will notify you via email with tracking details when we dispatch your item.

Any custom made orders can take up to 2 weeks to process before being dispatched.

Yes, you have 14 days to inspect your item and and return the item to us.

If you need to make a return claim please  is it our returns page and use the contact form at the bottom of the page or contact us via email

You can find our return address on the returns page

*Buyer is responsible for the repackaging and returning costs. Any damage to the case in the return journey may result in a partial refund.  If there is any damage to your case upon arrival you must report it and provide evidence with in 24hours of receiving your item.